Frequently Asked Home Healthcare Questions
1. What is the daily fee for care?
For pricing and services please call our office Monday through Friday
from 9:00a.m. to 3:00p.m. You may also submit a request from this
website under Contact.
2. What if I only want someone to come and go?
Come and Go rates have a 4 hour minimum visit.
3. What is the placement fee?
The placement fee is $475
4. What does the $475 placement fee cover?
The placement fee covers:
- providing the family with a male or female caregiver most suitable to the patient's needs
- coordinating the interview process
- providing the family with written references
- background checks
- proof of current yearly training
5. Is the family required to sign a contract for care?
The State of Illinois requires that all families and their caregivers sign a contract that outlines the duties the caregiver is allowed to perform and the role the client (family)has as the caregiver’s employer. Our contract with the Department of Health as a Home Services Placement Agency has a 30 day grace period. Little Flower does not require the family to employ the caregiver for a designated period of time nor to give a specific date of termination. The family can discontinue service at any time, although a weeks notice is appreciated.
6. What if Mom/Dad does not like the caregiver or vice-versa?
If this happens, Little Flower Healthcare will replace the caregiver at no additional charge to the family within 30 days. This gives the family ample time to determine if the caregiver is a “good fit”. Within that 30 day period, Little Flower Healthcare will change or replace the caretaker at no additional charge. As indicated in our contract, our relationship with the family is concluded after the 30 day grace period.
7. How about a replacement for the caregiver’s day off?
The family can secure a substitute from the Home Service Agency of their choice if a family member is unable to provide care. Please contact our office for further information.
8. Does the caregiver get time off during the day?
In general, a caregiver who works 24 hours a day is entitled to 2 hours off duty per day. This break time can be split into 2-one hour breaks. The caregiver may use this time to get exercise, go to the store, etc. It is up to the individual family to determine a reasonable time for the caregiver to leave the patient. Many families opt to have the caregiver take a break when they come to visit with their loved one. This provides the family time to have a private visit with their loved one as well. Most caregivers carry their cell phones should an emergency arise.
9. Housekeeping Duties
House keeping Duties include:
- Keeping the kitchen, bathroom and living areas tidy
- Mop floors
Housekeeping Duties not included and that should not be expected:
- Window washing
- Heavy cleaning
- Moving furniture
- Snow shoveling
- Yard work
10. Caregiver Requirements
Little Flower caregivers should be provided with a separate bedroom with a twin bed. In order to ensure patient safety, the caregiver should get 8 hrs. of sleep per night. If the patient is up frequently at night or has sleep issues, it is expected that the family hire part-time additional night time help. Little Flower will assist you with this process.
We understand that hiring in home care can be overwhelming and confusing. Little Flower Healthcare encourages you to investigate and compare several companies in order to make an informed decision. We are happy to offer direction and information without pressure.
You may see what families are saying by visiting our Facebook page.